Shipping
We strive to ship all orders within 2–3 business days of purchase, unless otherwise noted. Because each Brousseau & Dov shaving bowl is finished by hand, orders are prepared individually rather than pulled from pre-decorated stock. Each is then packed to ensure your shaving bowl arrives safely and in excellent condition.
We currently ship to the United States, Canada, and most international destinations served by FedEx. Domestic orders typically ship via FedEx as well, but may also be fulfilled through other reliable carriers such as UPS or USPS. All international orders are shipped using FedEx International Economy.
We use flat-rate shipping for all orders, with rates based on destination. Domestic orders under $150 ship for $9.95, while orders of $150 or more ship free. For international orders, flat-rate pricing is applied by region.
We are unable to ship to PO boxes or military addresses (APO/FPO/DPO). If an order is placed using one of these addresses, we will reach out to request a residential or business alternative.
Once your order ships, you’ll receive a confirmation email with tracking information.
Estimated delivery times:
- United States: 3–7 business days
- Canada: 4–8 business days
- International: 6–12 business days.
International Orders
We ship to all countries served by FedEx, with a few exceptions due to service or customs restrictions.
International shipping rates are flat-rate based on location:
- Canada: $18 USD
- United Kingdom/Western Europe: $25 USD
- Australia, New Zealand, Japan, Singapore, and other developed regions in Asia: $30 USD
- Rest of World: $38 USD
If your order includes more than one shaving bowl, an Additional International Shipping (per bowl) charge of $12 will be added at checkout to help cover the higher cost of multi-bowl shipments.
Duties, taxes, and import fees are not included in the shipping cost. These charges are determined by your country and are the responsibility of the buyer. You may be required to pay them upon delivery.
Our porcelain bowls are durable, but depending on circumstance, they can also be fragile. While we package them with care, we recommend selecting shipping insurance at checkout, especially for international orders.
Returns & Exchanges
As a small company, we’ve shaped our return process to be straightforward and fair for both you and us.
If your order arrives damaged, please contact us at support@brousseauanddov.com within 7 days of delivery and include photos. We’ll work with the carrier and send you a replacement or refund, depending on availability. You won’t need to send the damaged item back.
For Other Reasons (U.S. & Canada)
If you’re not completely satisfied with your purchase, you’re welcome to return it if:
- You get in touch with us within 14 days of delivery.
- The item is shipped back within 30 days of the original delivery date.
- It’s unused, in its original packaging, and in the same condition as received.
- You include your order number or confirmation email. If it was a gift, the purchaser’s name or email works too.
When you contact us, we’ll give you the return address and simple instructions. Return shipping is arranged by the customer, and using a trackable service helps ensure it arrives safely. Once we receive the item in good, resalable condition, we’ll issue a full refund to your original payment method. If the item comes back in less-than-desirable condition, we may offer store credit instead. In cases of defect or shipping error, shipping costs will be refunded as well.
If you’d prefer a different design, we can also help arrange an exchange. Just email us at support@brousseauanddov.com. Additional shipping costs may apply.
International Returns
At this time, we can only accept international returns if the item arrives damaged or defective. Please reach out within 7 days of delivery (with photos), and we’ll arrange a replacement or refund.
Refunds
Once we receive and look over your return, your refund will be issued to your original payment method within 5–7 business days.